Shipping Policy

Shipping Policy

We process all orders within 24 to 48 hours under normal fulfillment conditions.

Delivery Time

Estimated delivery time is 5 to 20 business days, depending on the destination and logistics conditions.
In exceptional cases, delivery may take up to 30 business days.

Please note that these are estimated timeframes. Delays may occur due to customs clearance, local holidays, weather, or courier issues.

Order Accuracy & Responsibility

Customers are responsible for providing accurate order details, including name, email address, and delivery address.

If you receive your order confirmation with incorrect or incomplete information, please contact us immediately at support@hometochoices.com, including your order number and the correct delivery details.

If the order has already been processed and shipped, and the courier is unable to deliver due to incorrect or missing information, the customer will bear the reshipping costs. In such cases, the order cannot be canceled.

Customer Service Response Time

We aim to respond to all inquiries within 24 to 72 hours under normal conditions.

Requests that require information from external sources (such as shipping carriers) may take 5 to 7 business days for a response.

Shipping Providers & Responsibility

Once your order is handed over to the courier, all delivery processes fall under their responsibility.
Home To Choices is not liable for delays, omissions, or errors caused by third-party shipping companies.
If you experience issues after the order has been dispatched, please contact the respective courier directly using the tracking number provided.

Shipping Options & Fees

We offer the following shipping options:

  • Standard Shipping – FREE
    100% free shipping with no hidden fees or additional charges.

  • Priority Secured Shipping – from $3.50 USD
    Includes tracking number and delivery guarantee*.
    Your package is insured from dispatch to delivery at the address provided.

Note: This guarantee does not cover failed delivery due to customer error (incorrect address, recipient unavailable, etc.).

Any issue resulting from customer mistakes will not be covered by the delivery guarantee.

Order Processing

Orders are processed within 24 to 48 hours of purchase.
Please ensure your email and phone number are entered correctly during checkout.
Order confirmations may be sent to your spam/junk folder, so check there if you don’t receive one. If you're still unsure, feel free to contact us.

Order Modifications

Each order goes through multiple confirmation steps during checkout to prevent mistakes.
If you need to modify your order (color, size, model), please email support@hometochoices.com within 12 hours of placing the order.
Changes are not guaranteed after this window.

Cancellations

By confirming your purchase, you accept our prices, terms, and product descriptions.
For this reason, orders cannot be canceled once completed.

Customs & Duties

Home To Choices is not responsible for any customs duties, taxes, or additional charges that may apply in your country.

Customs clearance times vary and are not included in our estimated delivery time.
Any customs delays do not qualify as a reason for order cancellation or refund.